Privacy Policy

Oxen ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information about you when you use our services, including our mobile application and websites ("Platform"). By using the Platform, you agree to the collection and use of information described in this Privacy Policy.

A. Information We Collect

1. Information You Provide

Account Information: Your full name, phone number, email address, password, or other login credentials, profile photo, and date of birth.
Payment Information: Credit or debit card numbers, digital wallet details, billing address, and transaction history.
Location Information: When you request a delivery, we collect your precise GPS location, pickup and drop-off points, and trip routes.
Feedback & Support: Messages you send to our customer support team or feedback you submit after a trip.

2. Information We Collect Automatically

Location Data: Real-time location while the app is in use, even when running in the background (only with your permission).
Usage Data: Trip history, search queries, app interactions, and features you use within the Platform.
Device Data: Device type, operating system, unique device identifiers, IP address, browser type, and mobile network information.
Communications: Calls or texts between deliveryrs and drivers made through our in-app system may be recorded for safety and quality purposes.

3. Information From Third Parties

Background Checks (Drivers): We receive background check results from authorized third-party providers to verify driver eligibility.
Insurance & Financial Partners: Information related to insurance coverage and payment processing from our financial service partners.
Referral Programs: If someone refers you, we may receive your name and contact details from those who recommend our services.
Corporate Accounts: If your employer uses Oxen for business travel, they may provide us with your information.

B. How We Use Your Information

Provide and improve the Oxen Platform and services.
Match deliveryrs with nearby available drivers.
Process payments and send trip receipts.
Detect, prevent, and report fraudulent or unsafe activity.
Fulfill administrative and legal obligations.
Improve and personalize your in-app experience.
Send promotions, service updates, and safety communications.
Analyze driving behavior to improve overall service quality.
Comply with legal reporting and regulatory requirements.

C. How We Share Your Information

1. With Other Shippers

deliveryrs: We share your driver's name, photo, vehicle details, and real-time location during a trip.
Drivers: We share your first name, pickup location, and rating with your assigned driver.
Safety Roles: Other passengers may see your general trip information if you choose to share deliverys.

2. With Third Parties

Service providers who help us operate and improve the Platform (e.g., cloud hosting, payment processors, analytics).
Insurance companies for claims processing and vehicle coverage purposes.
As otherwise required or permitted by applicable law.

3. For Legal & Safety Reasons

We may disclose your information to comply with applicable law, enforce our terms, respond to legal process, protect the rights and safety of Oxen, our Shippers, or the public, or prevent fraud or security issues.

D. Data Retention

We retain your personal data for as long as you maintain an active account with us. We verify some information after account termination to fulfill legal and regulatory obligations. If you delete your account, we will delete or anonymize your personal information unless we are legally required to retain it.

E. Your Rights

Depending on your location, you may have the right to:

Access and download a copy of your personal data.
Delete your account and request data deletion.
Opt out of marketing messages (SMS, email).
Contact our team for complaints, corrections, or questions.
Lodge a complaint with the appropriate data protection authority.

F. Security of Your Data

We use technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to report any suspected security concerns to our security team immediately.

G. Children's Privacy

Oxen is not intended for Shippers under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will delete it promptly.

H. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the date at the top of this policy and, where appropriate, notify you via email or an in-app notification. We encourage you to review this policy periodically.